The average processing time for cases handled by the Pension Appeal Board (TELK) is approximately seven to ten months in September 2019. The processing time of a single appeal may deviate strongly from the average processing time.

Issues relating to vocational rehabilitation are processed as urgent, and the average processing time for such cases is approximately four months.

On 19 September 2019, the number of cases pending at the Pension Appeal Board was a total of  3,305.


The opening hours of our telephone service has changed on 1 February 2019. Our telephone service is open on weekdays from 9-12.



Contact information

Visiting address
Ratapihantie 11
00520 Helsinki

Postal address
P.O. Box 28
00521 Helsinki

We ask that you contact us primarily via e-mail.

Electronic communication


Switchboard +358 (0)29 4117 200

Fax +358 (0)9 8764 566

Telephone service hours for pension appeals: weekdays 9-12.