We recommend that you contact us by e-mail at kirjaamo(at)telk.fi or by phone at +358 29 4117 200.

In April 2026, the average processing time for cases handled by the Pension Appeal Board (TELK) was approximately six to nine months. The processing time of a single appeal may deviate strongly from the average processing time.

We process issues relating to vocational rehabilitation as urgent. Their average processing time is around four months.

On 1 th April 2026, the number of cases pending at the Pension Appeal Board totalled 3 759.

Email Encryption Provider of the Pension Appeal Board  Has Changed

The e-mail encryption service provider of the Pension Appeal Board has changed on 16 June 2025. You can access the new email encryption service at https://securemail.telk.fi. For more information on e-services to the Board of Appeal, please visit our website www.telk.fi - To the applicant - Electronic communication.

Electronic services with TELK via Suomi.fi messages are not possible for the time being

Legislation concerning the digital primary delivery of official mail will enter into force on 14 April 2026. Electronic Suomi.fi messages will be introduced in 2026 for individuals who strongly authenticate themselves using online banking credentials or a mobile certificate when accessing an public authority’s electronic service (for example, Kela or MyTax). As a result of this change, mail sent by TELK will also in the future be delivered primarily in digital form to all individuals who receive Suomi.fi messages.

However, the technical implementation required for using the service is still underway, and therefore conducting business with TELK or receiving TELK notifications via Suomi.fi messages will not be possible starting from 14 April 2026. We will inform you separately when it becomes possible to use Suomi.fi messages for transactions with TELK.

The change does not concern:

• individuals who do not use authorities’ online services with authentication but conduct their affairs through other channels

• individuals who do not have a strong electronic means of identification, such as a mobile certificate or online banking credentials

• individuals who do not have a Finnish personal identity code

• individuals who are under guardianship or who have a valid power of attorney for guardianship, and where the information is recorded in the Register of Guardianship Affairs

• minors

• companies